| SERVICE
TRAINING CHINA
China
is developing at a rate unparalleld in its history.
The socialist market economy is taking shape, however
there remain certain areas where intensive training
and time must be invested to reach international standards.
One foremost area is the development of a readily acceptable
service culture within Chinese service organizations
such as hotels, restaurants etc.
Our
service training will cover a similar program to the
following method however each specific method will be
changed to create a more effective training program
for each respective organization type and organization
goal:
What is Service Management?
- Introduction
o The definition
o The need
o The constraints
o Who is doing what?
o Who requires what?
o Managing IT services
-
Planning for Service Management
oBefore you start
o Planning phases
o Implementation options
o Post Implementation Review
o Auditing and Compliance
o Continuous Service Improvement
-
Service Support Activities
o Service Desk
o Configuration Management
o Problem Management
o Change Management
o Release Management
-
Service Delivery Activities
o Service Level Management
o Availability Management
o Capacity Management
o IT Service Continuity
o Financial Management
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